Refund policy

At Alien Labz, we take pride in delivering high-quality products and ensuring every order is handled with care. Due to the nature of our products, all sales are final, and we do not accept returns or offer refunds for change of mind.

That said, we’re committed to making things right if something goes wrong.

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Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we’ll make it right by issuing a replacement or store credit where appropriate.